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FAQ

Frequently asked questions


How do your refurbished products work?

Our products are thoroughly tested, cleaned and restored to full working order. They work like new, but at a better price.

What guarantee do you offer?

We offer a 12-month warranty on all our refurbished products.

What is included in the delivery?

All products are delivered with necessary accessories. Some products may have replacement packaging instead of original packaging.

Can I return a product?

Yes, we offer a 14-day money-back guarantee. The product must be returned in the same condition as it was received.

Are your iPhones unlocked?

Yes, all of our iPhones are unlocked and can be used with any carrier.

What skill levels do you offer?

We offer products in the condition: As new, Very good, and Good condition. Details can be found in each product description.

How long is the delivery time?

Delivery time is normally 1–3 working days within Sweden.

What payment methods do you accept?

We accept payment via card, Swish and Klarna (invoice and partial payment).

Do you sell genuine Apple parts?

Yes, we offer both original parts and high-quality compatible parts. See product information for details.

Do you have a physical store?

We currently only sell online, but we offer fast support and clear return policies.

Do you offer technical support?

Yes, our support team is happy to help with questions about installation or functionality.

What does 'refurbished' product mean?

Refurbished means that the product has been repaired, tested and restored to full working condition.

Will I receive a receipt with my purchase?

Yes, a digital receipt will be automatically sent to your email after purchase.

Can I trade as a company?

Yes, we offer invoicing to businesses. Contact us for more information.